Term and Conditions

1. Our Store & Products

PlayStuff US is a specialty toy store offering carefully curated, high-quality children’s products including educational toys, pretend play items, arts supplies, and more. Our products are designed for families who value craftsmanship and lasting play value.

Product Characteristics:

• Heirloom Quality: Many items are designed to last through generations of play
• Educational Focus: We prioritize toys that stimulate learning and creativity
• Natural Materials: Many products feature wood, felt, and other natural materials
• Specialty Items: Including custom/personalized products with specific care requirements

2. User Responsibilities

By using our website and services, you agree to:

• Provide accurate and complete information when creating an account or placing orders
• Review all product details carefully before purchase (including dimensions, materials, and age recommendations)
• Use products only as intended and supervise children appropriately
• Comply with all applicable laws regarding online purchases in your jurisdiction
• Not attempt to circumvent our security systems or misuse our intellectual property

3. Ordering & Payment

Order Process:

1. Select items and add to cart
2. Review your order carefully before checkout
3. Complete checkout with accurate shipping and payment information
4. Receive order confirmation via email

Payment Methods:

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Order Processing:

All orders undergo 1-2 business days of careful preparation before shipping. You will receive shipment notification with tracking information when your order leaves our facility.

4. Shipping Policy

Shipping Options:

Method	Cost	Carrier	Delivery Time	Order Minimum
Standard Shipping	$12.95	DHL or FedEx	10-15 business days after shipment	Any amount
Free Shipping	Free	EMS	15-25 business days after shipment	$50+

Shipping Areas:

We ship worldwide except to parts of Asia and some remote locations. International customers may be responsible for customs fees, import taxes, or other charges imposed by their country.

5. Returns & Exchanges

Return Policy:

We accept returns within 15 days of delivery for most items, provided they are:

• Unused and in original condition
• In original packaging with all accessories
• Not part of our non-returnable items list

Non-Returnable Items:

• Personalized or custom-made products (including engraved jewelry and monogrammed toys)
• Felt toys (due to their delicate nature)
• Party supplies (if opened)
• Pool toys (for hygiene reasons)

Return Process:

1. Contact our Parent-Advisor team at [email protected] within 15 days of receipt with your order details and reason for return
2. Wait for return authorization (within 2 business days)
3. Ship items to our returns center at your expense (unless return is due to our error)
4. Allow 5 business days for inspection upon receipt

Refunds:

Refunds will be issued to your original payment method within 3-5 business days (credit cards) or 1-3 business days (PayPal) after processing. Original shipping fees are non-refundable for changed-mind returns.

6. Intellectual Property

All content on PlayStuffUS.com, including product designs, text, graphics, logos, and images, is our property or properly licensed and protected by copyright laws. You may not:

• Reproduce, distribute, or modify any content without express written permission
• Use our brand name or product names for any commercial purpose
• Reverse engineer or copy any product designs

7. Liability & Disclaimers

Product Use:

Our products are designed for children but require appropriate adult supervision. We are not liable for:

• Improper use of products
• Failure to follow age recommendations or safety guidelines
• Modifications made to products after purchase

Website Use:

We strive for accuracy but cannot guarantee all information is always current or error-free. We reserve the right to:

• Correct errors in product descriptions or pricing
• Limit quantities available for purchase
• Refuse service to anyone at our discretion

Limitation of Liability:

Our total liability for any claim related to your use of our site or products is limited to the purchase price of the items in question.

8. Privacy & Data Protection

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our site, you consent to these data practices.

9. Changes to These Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use of our site after changes constitutes acceptance of the new terms.

10. Contact Us

For questions about these Terms or any other concerns:

Email: [email protected]
Mail: PlayStuff US, 781 Kennedy Court, BRIDGETON, US 63044

Our Parent-Advisor team is happy to help with any questions about our products, policies, or your orders.